4 April 2019

Refunds handed out to rail passengers because of severe delays or cancellations have soared, Scottish Labour can reveal.

Passengers who have been delayed by 30 minutes or more can claim some or all or their fare back under ScotRail’s Delay Repay scheme.

Between April and December of last year, a total of 110,661 claims were made by passengers who were let down by ScotRail.

Total claims under the scheme is up 52% compared to the previous year (72,984) despite figures for the final three months of the financial year still to be reported.

The chaos on our railways is so bad that more claims were made in a two-month period last year than in the whole of 2015/16 financial year.

Scottish Labour’s transport spokesperson Colin Smyth MSP said:

“These figures underline the chaos and misery faced by rail passengers across the country.

“Behind these thousands of claims are individuals having to miss job interviews, medical appointments and time with their family after a hard day's work.

“Scottish Labour says 'enough is enough'.

“The Transport Secretary must finally listen to the public and strip Abellio of the contract at the earliest opportunity and bring our railways in public ownership.

“If he refuses to do so then the next Labour government will ensure passengers get a rail system that they can rely on.”


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